Curt Frierson, Chief Technology Officer
As someone who makes a living in the IT industry, I always find new technologies interesting. Most of the time, my interest centers around the new capabilities an innovative technology promises, the efficiencies it can provide, or the cost savings it can deliver. Sometimes, however, a technology comes along that doesn’t really provide any of these benefits but catches on anyway. Such is the case with the tablet PC revolution today.
It seems that everyone has iPad fever these days. Chances are good that either you or a family member has some type of tablet device on their wish list this holiday season. The Apple iPad has generated most of the demand for tablet devices, but lower-priced alternatives such as the Kindle Fire are attracting customers as well. Most (if not all) of the capabilities of a tablet computer are available on a laptop. A tablet just provides a new form factor and a streamlined operating system.
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Brent Moore, Director of Customer Support
Happy Holidays from all of us at Safe Systems! It is hard to believe that another year has gone by and now we are quickly approaching 2012. I would like to take the opportunity to reflect on 2011 and share some of the operational improvements we have made this year.
One of the most recent changes we have made was the implementation of a tiered system in our Network Operations Center (NOC). This change allows us to effectively grow with our customers and to continue to be sensitive to your technology needs. To begin our new system, we implemented a Tier 1 and a Tier 2 with plans to further expand to a Tier 3 group in 2012. Tier 1 is primarily responsible for being extremely responsive, quickly scoping/documenting an issue, and as a last resort, to escalate when defined escalation criteria are met. Tier 2 is committed to ownership and issue resolution for all escalated tickets. Some of the key benefits of a tiered system include: better utilization of engineer resources, quick response to questions and quick fixes, and increased customer satisfaction.
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Marshall Jones, Director of Managed Services Development
If you haven’t heard yet, CAPS is Safe Systems’ newly developed Critical Application Patching Service. It is used to patch non-Microsoft critical applications such as Adobe Reader, Adobe Flash, Java, and QuickTime. For every Network Admin in the financial industry, patching (of some form or another) always seems to be at the forefront of their mind. Whether it’s vulnerability assessments, examiners, or internal auditing; Network Admins are constantly focusing on how effective they are at getting their machines patched. Rarely do they get the opportunity to take a step back to actually see what real world advantages are coming from these up-to-date applications.
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Tom Hinkel, Director of Compliance
Compliance with the update to Internet Banking Authentication regulations begins January 2012, and judging by the number of searches for “internet banking risk assessment” being directed to the ComplianceGuru site it is definitely an area of concern for financial institutions. I have a number of resources to help you get either started (or stay on track) with your compliance efforts:
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Toni Dowdy, Account Manager
Computer security is ever-changing and ever-growing in complexity. Each and every day we see more threats and vulnerabilities emerging from many different origins. One of the challenges that financial institutions constantly face is how to help keep your own customers safe when it comes to technology. Although it may be unreasonable to assume that all customers/end users are going to be security experts, we can definitely impart upon them some best practices to ensure their own personal computing security. We can also teach them how to notice when things look suspicious.
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Jamie Davis, VP, Quality and Education
It has been said before, but I think it is worth repeating: the best way to prepare for an exam is to define a series of processes to be performed on a daily, weekly, monthly, quarterly, and yearly schedule and follow this schedule religiously. With so many other duties to perform, a checklist will be the only way to know if each task has been completed when it comes time for an audit or exam. Otherwise, each year when an exam or audit occurs, you will most likely have that pit in the bottom of your stomach that says, “did I do everything I could to prepare?”
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December 12, 2011 5:44 pm | 
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